Tools and Techniques

Affinity Diagrams

Brainstorming ideas and looking for patterns, are there trends? What is your data / people telling you?

DMAIC

Structured Problem Solving: Define, Measure, Analyze, Improve, Control

Data Collection

Big Data is a way of life in modern business. Collect the data that's important to you, and use results to drive strategic decisions.

Effective Root Cause Analysis

Pareto, 5 Whys, Hypothesis Testing, Fishbone, and more. Until the root cause is understood, you're only fixing symptoms.


Go, Look, See

Nothing is ever fully experienced in a conference room. Go see, ask why. Experience the process to truly understand. 

Process / Value Stream Map

A process can't be improved until it's understood. Map the process from start to finish. Learn the flow, find the waste

Standard Work

Visual work instructions, procedures, and guides. Learn and document best practices to improve consistency.

Voice of the Customer

Do you know what your customer's needs, wants, and values are... or do you just assume?